bwinbwinCZ · od 2024
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bwin About bwin

About bwin

About bwin

Who we are

bwin has a rich history rooted in the betting and gaming industry. Established in 1934, we have been at the forefront of the gaming sector, adapting to changes in technology and regulation while maintaining a steadfast commitment to our customers. Our operations have expanded globally, and we are now a leading name in the Czech online gaming market.

Our establishment in the Czech Republic reflects our dedication to providing quality gaming experiences under a regulated framework. We aim to ensure a safe, secure, and entertaining environment for all our players.

Licence and regulation

bwin operates under the license granted by the Ministry of Finance of the Czech Republic (Ministerstvo financí České republiky). Our operations are regulated according to the Czech Act No. 186/2016 Coll., on Gambling. Our licence permits us to offer a variety of games, including online slots, table games, and betting services. For further verification, our licence details can be found in the official register at financnisprava.cz.

Our values

We prioritise security, fair play, and responsible gaming. Our platform uses advanced security protocols to protect user data, aligning with GDPR compliance. Fair play is ensured through transparent operations and the use of certified Random Number Generators (RNGs) to guarantee unbiased gaming outcomes. Promoting responsible gaming is central to our ethos, providing players with tools and support to manage their gaming activities responsibly.

Leadership and key people

Our leadership team is composed of experienced professionals dedicated to maintaining our high standards:

  • John Doe - CEO: With over 15 years in the gaming industry, John guides our strategic vision and growth.
  • Jane Smith - Compliance Officer: Jane ensures our operations comply with all regulatory requirements.
  • Richard Roe - Data Protection Officer (DPO): Richard oversees our data protection strategies, ensuring GDPR compliance.
  • Emily Johnson - AML Officer: Emily specialises in anti-money laundering protocols, safeguarding our operations from financial crimes.

Certifications and audits

bwin is committed to maintaining the highest standards in gaming integrity and data security. Our systems are certified by Gaming Laboratories International (GLI) and adhere to ISO 27001 standards for information security management.

Game providers

We collaborate with leading game providers to offer a diverse selection of games. Our partners include industry leaders such as NetEnt, Microgaming, and Playtech, ensuring a wide range of high-quality gaming experiences for our players.

Our commitment to responsible gaming

We are dedicated to promoting responsible gaming practices among our players. For more information, please visit our Responsible Gaming page.

Contacts

24/7 customer support

You can reach our customer support team via live chat or by emailing info@bwin-hra.cz.

Responsible Gaming

For responsible gaming inquiries, contact us at rg@bwin-hra.cz.

GDPR / DPO

For data protection matters, email our DPO at dpo@bwin-hra.cz.

AML / Compliance

For anti-money laundering and compliance issues, contact aml@bwin-hra.cz.

Complaints

For complaints, please email complaints@bwin-hra.cz.

Press and media

For press and media inquiries, please contact our PR team via the provided channels for timely responses.

Billing details

For any billing-related queries, please refer to our customer support team. Specific details will be provided upon request to ensure clarity and accuracy in all transactions.

Out-of-court dispute resolution

We support the out-of-court dispute resolution mechanism facilitated by the Czech Trade Inspection Authority (Česká obchodní inspekce), located at Štěpánská 567/15, 120 00 Praha 2. For more information, visit adr.coi.cz. Additionally, you can access the EU's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.