Responsible Gaming
Responsible Gaming at bwin
At bwin, we are committed to promoting responsible gaming in line with §§ 13-16 of the Czech Act 186/2016 Coll. on Gambling. Our mission is to prevent gambling-related harm by providing tools and resources that encourage safe gambling practices. Whether you're a seasoned player or new to gaming, understanding the importance of responsible gaming can help ensure a safe and enjoyable experience.
What responsible gaming means
Responsible gaming refers to strategies and policies designed to mitigate the risks associated with gambling. It emphasises the importance of playing within one's means, understanding the risks involved, and having access to tools that help manage gambling behaviour. By fostering a responsible gaming environment, both operators and players contribute to reducing the potential for gambling-related harm.
Warning signs of problem gambling
- Increasing frequency and amount of bets to maintain excitement.
- Chasing losses in an attempt to recover money.
- Neglecting personal or professional responsibilities in favour of gambling.
- Experiencing financial difficulties due to gambling habits.
- Hiding or lying about gambling activities.
- Feeling restless or irritable when attempting to cut down or stop gambling.
- Using gambling as a means to escape problems or relieve feelings of anxiety or depression.
- Borrowing money to fund gambling activities.
Self-limit tools available on our platform
Deposit limit (daily/weekly/monthly)
Players can set deposit limits to control the maximum amount they can deposit within a specified period. This helps prevent excessive spending.
Bet and loss limit
Set limits on the amount you can bet or lose, ensuring that your gambling activities remain within a manageable range.
Session time limit and reality check
Time limits can be established to manage the duration of your gaming sessions, coupled with reality checks that provide regular updates on time spent.
Time-out (24h / 7d / 30d)
Players can take a short break from gambling through time-out options, ranging from 24 hours to 30 days, allowing for reflection and reassessment of gambling habits.
Self-exclusion
In accordance with § 16 of the Czech Act 186/2016 Coll., self-exclusion is a powerful tool that allows players to voluntarily exclude themselves from gambling activities. This can be set for a minimum period of one month, extending to six months, one year, or indefinitely (at least two years).
Czech Self-Exclusion Register (Rejstřík vyloučených osob - RVO)
Maintained by the Ministry of Finance (MF ČR), the RVO is a national register for individuals who wish to exclude themselves from gambling at all licensed operators in the Czech Republic. Registration can be completed via the Citizen Portal, a data box, or by submitting an application directly to the Ministry of Finance. More information is available at rejstrik-her.financnisprava.cz.
Protection of minors
We strictly prohibit the participation of individuals under the age of 18 in gambling activities, in compliance with § 46 of the Czech Act 186/2016 Coll. Our robust age verification processes ensure that minors are protected from exposure to gambling.
Gambling self-assessment test
If you're concerned about your gambling habits, consider the following self-assessment questions inspired by the Problem Gambling Severity Index (PGSI):
- Do you bet more than you can afford to lose?
- Have you ever felt the need to gamble with larger amounts to achieve the same excitement?
- Do you neglect work or other responsibilities due to gambling?
- Have you tried to reduce or stop gambling without success?
- Do you feel anxious or guilty after gambling?
- Have you borrowed money to fund your gambling?
- Do you gamble to forget your worries or problems?
Where to find help in the Czech Republic
If you or someone you know needs assistance with gambling-related issues, the following resources are available in the Czech Republic:
- National Addiction Helpline: 800 350 000 (Free, 24/7)
- Společnost Podané ruce: podaneruce.cz
- Anonymní Gambleři: Support groups for individuals affected by gambling.
- Addiction Clinic of the 1st Faculty of Medicine Charles University: Professional treatment for gambling addiction.
- Ministry of Health's website on gambling: hazardni-hrani.mzcr.cz
How to activate a limit or self-exclusion step by step
- Log in to your bwin account.
- Navigate to the "Responsible Gaming" section in your account settings.
- Choose the type of limit or self-exclusion you wish to apply.
- Follow the on-screen instructions to set your preferences and confirm the changes.
Contact our Responsible Gaming team
If you have any questions or require assistance regarding responsible gaming, our dedicated team is here to help. Please contact us at rg@bwin-hra.cz. We strive to respond to all inquiries within 24 hours.
FAQ
- What is responsible gaming?
- Responsible gaming involves measures to prevent gambling addiction and ensure safe gambling practices.
- How can I set gambling limits?
- You can set limits by accessing your account settings and choosing deposit, bet, loss, or session time limits.
- What is self-exclusion?
- Self-exclusion is a process where you can prevent yourself from using our services for a specified period, ranging from one month to indefinitely.
- How do I register with the Czech RVO?
- You can register with the RVO through the Citizen Portal, a data box, or a direct application to the Ministry of Finance.
- Where can I find help for gambling addiction?
- Help is available through the National Addiction Helpline, Společnost Podané ruce, and other local resources.